DGTL Voices with Ed Marx

Whole Person Care for the Mind & Body (ft. Terry Shaw)

In this episode of DGTL Voices, Ed welcomes Terry Shaw, President and CEO of AdventHealth, for an insightful conversation about the future of healthcare technology. Discover how AdventHealth's mission drives its innovative approaches and learn about their strategic initiatives in digital transformation.

Key Highlights:

• EHR Strategy and Unexpected Journeys: Terry Shaw shares AdventHealth's Electronic Health Record (EHR) strategy and the unexpected paths it has led them down. Hear about their commitment to leveraging digital capabilities to enhance patient care.
• Building Consumer-Focused Solutions: Learn how AdventHealth is creating a consumer-focused network to help individuals find the right healthcare solutions. From care advocacy to digital virtual assistants, explore how they are helping consumers navigate their care more effectively.
• The Future of Digital Tech in Healthcare: Terry Shaw provides his perspective on the future of digital technology in the healthcare industry. Discover how he believes tech can transform care delivery by freeing up more time for human interaction and improving overall efficiency.
• AI and Ambient Technology: Delve into the potential of AI and ambient technology in healthcare. Terry discusses how these advancements can reduce frustrations in the patient-doctor relationship, streamline patient notes, follow-up care, and pharmacy processes.
• Advice for Tech Leaders: Gain valuable advice for tech leaders on maintaining a strong relationship with their CEO and ensuring successful collaboration on digital initiatives.

Life Mantra: In everything you do, give glory to God. 

Tune in to DGTL Voices and take a deep dive into the digital innovations shaping the healthcare industry with insights.

Starting Each Day with Gratitude (ft. Remi de la Rocha)

On this episode of DGTL Voices, host Ed welcomes Remi de la Rocha, President and CEO of AltaMed Health Network. Join us as Remi shares his eclectic taste in music, his gratitude-driven approach to life, and his inspiring journey as the son of an immigrant family. Discover the fascinating origins of his last name and gain insights into AltaMed Health Services, the largest private Federally Qualified Health Center (FQHC) in the United States.

Remi delves into AltaMed's unwavering commitment to community service and emphasizes the crucial role of technology in modern healthcare. Learn about AltaMed's strategic implementation of digital solutions and Remi's servant leadership philosophy, which empowers his team and drives impactful initiatives. Passionate about achieving healthcare parity, Remi advocates for equal access to care for all populations.

Tune in to hear from a visionary leader dedicated to transforming healthcare and uplifting communities.

Balancing Stakeholder Needs in Healthcare (ft. Dr. Greg Rosencrance)

On this episode of DGTL Voices, Ed Marx welcomes Dr. Greg Rosencrance, President and CEO of WVU Medicine/Thomas Hospitals. They discuss their previous work together at the Cleveland Clinic, Greg's love for digital transformation and technology, and his passion for patient and clinician experience. Greg shares his favorite songs on his playlist, his life message inspired by Maya Angelou, and his journey in healthcare. They also talk about how WVU Medicine leverages technology to improve patient care and the challenges of balancing the needs of different stakeholders. Greg emphasizes the importance of being an eternal optimist and the joy of seeing the impact of his leadership on others.

 

Takeaways

• Digital transformation and embracing technology are essential for improving patient care and clinician experience.
• Being an eternal optimist and having empathy for others are key characteristics of a leader.
• The patient's best interest should always be the guiding principle in decision-making.
• Balancing the needs of different stakeholders, including patients, providers, and internal stakeholders, requires careful consideration and prioritization.
• Leadership is about creating a vision, solving problems, and mentoring others.
• The joy of leadership comes from seeing the impact of your work on others and leaving a positive legacy.

Access Your Best Self: Focusing on Digital Equity & Community Growth (ft. Raki McGregor)

On this episode of DGTL Voices, Ed welcomes Raki McGregor, the Senior Vice President of New Business, Digital Equity & Community Growth at Novant Health. Raki shares his diverse music playlist and discusses his background and upbringing in New Jersey. He emphasizes the importance of digital equity and how Novant Health is working to provide access to technology and innovation in underrepresented communities. Raki also highlights the focus on community growth and the efforts to address the unique challenges faced by marginalized communities. 

 

Takeaways-

• Digital equity is about providing access to technology and innovation in underrepresented communities.
• Community growth involves addressing the unique challenges faced by marginalized communities and providing resources for education, employment, and healthcare.
• Resilience comes from facing challenges and being given a second chance.
• Remaining authentic and true to one's values is crucial, especially in challenging environments.

Daring to Do Mighty Things: A Leadership Philosophy (ft. Clay Ritchey)

In this episode, Ed Marx welcomes Clay Ritchey, the CEO of Verato, a healthcare identity company. They discuss Clay's background, his experiences as a CEO in multiple companies, and the importance of identity management in healthcare. They also talk about Verato's partnership with CLEAR and how it enhances the patient experience and improves data security. Clay shares his leadership philosophy and the key traits he values in building a successful organization.

 

Takeaways

• Identity management is a crucial aspect of healthcare, and it is essential to know and trust the identity of patients and employees.
• Verato's unique technology differentiates it from competitors by providing accurate identity resolution.
• Verato's partnership with CLEAR enhances the patient experience by streamlining identity verification and authentication processes.
• A strong focus on employees and their well-being is crucial for building a successful organization.
• Leadership should involve daring to do mighty things and challenging teams to strive for excellence.
• Understanding the complexities of healthcare and the importance of technology in delivering better care is essential for leaders in the industry.

Transforming Healthcare: Tech, Equity, and Kindness (ft. Shantanu Agrawal)

On this episode of DGTL Voices, Ed welcomes Dr. Shantanu Agrawal, the Chief Health Officer at Elevance Health. They discuss various topics related to digital transformation in the healthcare industry, including leveraging technology to improve the member experience, addressing disparities and social equity, and balancing the needs of providers and members. Dr. Agrawal shares his personal and professional journey, highlighting the importance of whole health and health equity. He also emphasizes the value of being kind and respectful in the healthcare industry. Overall, the conversation provides insights into the role of a Chief Health Officer and the mission of Elevance Health.

 

Takeaways

• Leveraging technology is crucial for scaling healthcare services and providing a personalized experience for members.
• Addressing disparities and social equity is a key focus for improving outcomes and ensuring health equity for all members.
• Balancing the needs of providers and members requires alignment around the patient and providing resources and support for providers.
• Continuing to evolve as a leader involves learning from peers, seeking inspiration from patients, and being open to new experiences and perspectives.

Making an Impact at Scale (ft. Greg Aaron)

Join host Ed Marx on this exciting episode of DGTL Voices as he sits down with Greg Aaron, Group Vice President and General Manager for Investor Owned & Emerging Markets at Oracle Cerner. Get an exclusive look into Aaron's passion for music and explore both the personal and professional sides of his journey. This episode is brimming with invaluable advice for leaders aspiring to advance their careers, focusing on problem-solving and bringing effective solutions to the table. The conversation concludes with a compelling call to action, inspiring listeners to drive large-scale impact by advancing healthcare with enhanced information and unleashing unprecedented innovation. Don't miss this engaging discussion that will ignite your passion for change.

 

Aaron's Life Mantra "I’m going to have a good day today, because I choose to!"

You can't control what happens to you , but you can control how you react.

 

A Positive Culture of Patient Care and Community Impact (ft. Sowmya Viswanathan, MD)

In this episode of DGTL Vocies, Ed welcomes Dr. Sowmya Viswanathan, the Chief Physician Executive for BayCare Health System.

Sowmya shares a love for music, embracing both Indian classical and Taylor Swift, and discusses a life philosophy rooted in constant and never-ending improvement, as well as a mantra of positive intent. The conversation explores her journey from India to the United States, touching on various roles in healthcare leadership and the positive culture at BayCare, where patient care and community impact are central.

With insights into BayCare's initiatives to support clinicians and reduce burnout, they talk a bit about Dr. Sowmya's role as Chief Physician Executive. Emphasizing the importance of technology and innovation in healthcare, Sowmya underscores the need for continuous learning and collaboration among leaders.

Takeaways

• Sowmya Viswanathan's life message is constant and never-ending improvement, and her mantra is positive intent.
• BayCare has a positive culture focused on patient care and community impact.
• The role of the Chief Physician Executive involves operational responsibilities and collaboration with other leaders.
• BayCare is implementing technology initiatives to support clinicians and reduce burnout, such as AI-enabled documentation tools and a flexible hybrid workforce.
• Sowmya emphasizes the importance of continuous learning, attending conferences, and staying up-to-date with healthcare trends.
• Family and a support system are crucial for personal and professional success.